One-Hour Response Guarantee in Website Hosting
With a website hosting from us, you can just forget about waiting around for hours and hours on end, or even one whole day, to obtain an answer to an email or a tech support ticket. No matter when you get in touch with us, we will help you within no more than 1 hour with any sales or technical queries you might have. In fact, our actual reply time hardly ever surpasses 20-30 minutes. As we’re available to you 24x7x365, you’ll always obtain assistance in a well-timed manner and we know how crucial that is in the Internet world. As soon as you contact us, we’ll answer your inquiries. If you stumble upon any technical issue, we’ll rectify it on your behalf, or we’ll give you all the required information if there’s something that you have to do on your end.
One-Hour Response Guarantee in Semi-dedicated Hosting
As we are aware of exactly how important it is to get prompt assistance, we guarantee that you will never need to wait around for more than 1 hour to get a response to any ticket that you post from your semi-dedicated server Control Panel. The fact is, you will seldom need to wait around for more than 20-30 minutes and this applies to any enquiry regardless of what its nature is – general, billing or technical. Additionally, our technical and client support staff will be at your disposal day and night, which means that even in case you post a ticket during holidays, you will invariably get a fast reply, which will contain the answer to a query, the solution to a problem or the info necessary to resolve an issue yourself – if there’s something that you have to do on your end. With us, you will never need to waste a whole day waiting for a reply like you would with lots of other companies.