A live chat is a real-time way of communication between a web hosting provider's support team and its clients. It is an efficient method to receive some info about the hosting services or get some issue resolved since you're talking with a live agent. The advantages of using a real-time chat service rather than calling or opening a ticket are the low chance of mistakes when you exchange information like usernames or domain names, the more rapid response time because the communication is real-time as well as the fact that you don't have to stay on the chat constantly - you're able to do something different while the agent examines the issue in question. What's more, you are able to become a part of a live chat room from any computer that is connected to the Internet, avoiding the telephone fees that you will need to pay if you're calling to a different country.

Live Chat Support in Website Hosting

Along with the telephone and ticket support, we offer live chat support as well. You are able to get in touch with us every single day, including weekends and holidays, and we will give you more info about the Linux website hosting that we offer if you are not among our customers yet, or about basic and billing questions in case you already have an account. Though for strictly tech issues you will have to open a trouble ticket to the tech support, since such matters will require additional time to be resolved, you can still get in touch with us on the live chat for some technical information. For instance, we're able to assist you to set up an email address in your e-mail client or troubleshoot a number of problems, saving you considerable time. Even when our telephone lines are already off for the day, you'll be able to speak with a live person.

Live Chat Support in Semi-dedicated Hosting

We offer live chat support as part of our services, so if you have any questions about our Linux semi-dedicated hosting, you'll be able to contact our customer care team whenever you need regardless if you have already purchased your account or not. In general, the chat service is intended for billing, pre-sales and basic questions and troubles, but we will help you with various technical questions as well. We can help you pick the optimal plan for your sites in case you don't have an account yet, we can respond to any kind of billing questions or issues you could have or we can assist you with installing your new email address on your computer or smart phone - all this will be done quickly since our live chat service is accessible all day long, every day. Any time you want support, you'll be able to talk to an agent and save considerable time.