In case you’ve ordered a hosting package and you have certain queries concerning a particular feature/function, or if you’ve encountered some obstacle and you require assistance, you should be able to contact the respective help desk support staff. All web hosts use a ticketing system no matter if they provide other ways of contacting them aside from it or not, because the easiest way to deal with an issue most often is to send a ticket. This model of communication makes the replies exchanged by both parties easy to track and permits the client care staff representatives to escalate the issue if, for instance, a sysadmin needs to step in. Usually, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which means that you need to have no less than 2 different accounts to get in touch with the support team and to actually administer the hosting space. Constantly switching between the accounts can often be a drag, not to mention the fact that it takes lots of time for most web hosting providers to reply to ticket requests.

Integrated Ticketing System in Website Hosting

The ticketing system that we are using for our Linux website hosting is not separate from the hosting account. It’s included in our all-in-one Hepsia Control Panel and you will be able to access it whenever you wish with just several clicks of the mouse, without the need to log out of your account. The ticketing system includes a quick-search field, so you can track the status of any ticket that you’ve already submitted, if you need it. On top of that, you can see knowledge base articles that belong to various problem categories, which you can choose, so you can learn how to resolve a given issue even before you open a ticket. The response time is maximum 60 minutes, so you can obtain quick assistance at any particular moment and in case our customer support staff suggests that you should do something within your account, you can do it instantly without needing to sign out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia Control Panel, which is included with all our Linux semi-dedicated hosting, was designed with one idea in mind – that you should be able to manage everything associated with your semi-dedicated account from a single location and the trouble tickets are not an exception. Our ticketing system is integrated into the Hepsia Control Panel, so, in case you’ve got a question or confront an issue, you can get in touch with our help desk support staff representatives instantly without needing to log into a completely different interface. You can look through your website files or check various account settings while you post a new ticket or read the reply to an older one. If you’ve got an abundance of tickets and you would like to track down a particular one, you can use the clever search functionality, which is available in the Help section of the Hepsia Control Panel. We will make sure you get a response within the hour regardless of the nature of your question or issue.