Being able to get in touch with your website hosting company any time you have any type of questions or encounter any problems is very important and how quickly they'll respond and take action is usually crucial, particularly if your web site is business-oriented, as more downtime often means losing potential customers. The support solutions are, in addition a way to distinguish actual suppliers from resellers. The second typically respond only to emails or support tickets and you'll have to wait for a whole day or maybe more so as to receive a response. When your issue requires several replies, you could end up losing a few days in order to have a problem resolved. With an authentic and reputable web hosting supplier, you'll be in a position to get in touch with the support anytime and get a timely response whatever the problem or the question is - pre-sales, customer or tech one.

24/7 Customer Support in Website Hosting

We acknowledge the significance of getting assistance in a timely manner, so our website hosting services come with 24/7 support as well as various means of contact. If you don't have an account yet, you can easily give us a call or use our live chat and chat with a live representative, so as to find out about our services or check if our servers meet the system requirements for your web sites. As a result, you'll never end up purchasing a service that you cannot use. If you already have your hosting account with us, you can also open a support ticket in the Hepsia hosting Control Panel in the event that the issue is strictly technical or it requires more investigation. Unlike the vast majority of providers out there, we respond to all tickets within an hour, so you won't need to wait for a whole day. Our support services can be accessed twenty-four-seven, even during public holidays.

24/7 Customer Support in Semi-dedicated Hosting

All of the Linux semi-dedicated hosting that we offer come with 24/7 customer and technical support, so regardless of what issue you have, you will be able to get in touch with us and we will help you at once. The guaranteed answer time for any email message or ticket that you open via your Hepsia hosting Control Panel is just one hour; the actual response time hardly ever is more than 20 min. In addition, we offer telephone support with several local numbers around the globe plus a live chat, which means that you're able to contact us and find additional details about our solutions even if you don't have an account yet. We are able to help you with any question or a difficulty you may have - payment methods, package specifications, email configuration, web hosting account settings, and so on. If you employ our services, you won't ever have an issue where you should wait for a day or two to get an issue solved like you may have to do with various other service providers.

24/7 Customer Support in Dedicated Web Hosting

We know how important it is to receive well-timed support in general, let alone if you run an entire server, so every single dedicated server that we supply features 24/7 support with 1-hour response time guarantee whatever the issue. This service is cost-free for all of the issues with your server or the software that was installed by our administrators through the setup, so you'll be able to get in touch with us as many times as you would like, even during holidays. You can either open a trouble ticket from your billing area or you can send an e-mail, and the actual reply time for either of these rarely exceeds 30 mins since we have administrators available 24x7. In case you require general information about our servers or you've got a billing question/issue, you can also call one of the local telephone numbers we have on three continents or you may employ our live chat service and speak with a representative online. For third-party software support, we offer a Managed Services upgrade, which you can add to your server package from your billing Control Panel.