Assistance Channels

  • 1 hour ticket response time

  • A 1–hour Ticket Solution Warranty

  • Our team of professionals will try their best to reply to your service tickets in up to 1 hour. If, however, the problem you have encountered needs help from the Admin =Department,= we will send the ticket to the administrator on duty and will write a comment to inform you.

  • Top quality support service

  • Qualified Client Support Service

  • We will be on–line for you 24 hours a day to offer you help and tech support as well as to aid you with any difficulty that you may encounter while you are administering your virtual server. We can help you with all pre–configured packages, plus your OS, server management panel (dependent upon the VPS type) and the Web Control Panel made entirely by our company.

  • Intuitive help center

  • An Educational Help Section

  • A complete and frequently updated article base is included in our in–house built Web Control Panel. It gives you quick tips on how to perform all of the essential site maintenance jobs. The Help section presents in–depth how–to articles and reviews and step–by–step video training. You can access the Help zone by hitting the Help or Video buttons in the right side of each Control Panel section.