Technical Support Channels
A 60–Minute Support Ticket Response Time Guarantee
Every single support request you send to us will be responded to within maximum 60 min. If for any reason whatsoever your trouble ticket or e–mail needs further assistance from a server administrator, we will timely forward it and leave a comment to inform you that your issue is being worked on. If you make use of our Admin Services package, all of the server administration tasks included there will be carried out at a time of your liking.
An Outstanding Customer Service
We will be available to you 24–7–365 to answer any queries that you may have about our Web Control Panel or any of the apps that we have installed for you on the dedicated hosting server. If you also need assistance handling server admin tasks, you can have a glance at our Admin Services package, which includes backup hard disk space, weekly Operating System updates, server monitoring and rebooting procedures, as well as installation and troubleshooting procedures
A User–Friendly Help Section
Our Web Control Panel was pre–installed for every Linux dedicated hosting server. Among its functionalities is a rather handy integrated knowledge base that will walk you step by step on all the operations that you can carry out. Most of the how–to articles have video versions that show all the operations that you can carry out in a very illustrative way. You will find all the educational articles and the video tutorials in the top right corner of each Web Control Panel section.